Fees are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. A printed fee list is available on request. All fees, drug and diet charges are subject to VAT at the current
rate. Clients will be offered an itemised fee sheet for every consultation, surgical procedure or transaction.

Methods of Payment
Accounts are due for settlement at the end of each consultation, on the discharge of a pet or on the collection of drugs/diets. Cash and most credit and debit cards are accepted.

Estimates of Treatment Costs
A printed estimate of the likely costs of a course of treatment can be provided. However, an estimate can only be approximate, as a pet’s illness does not always follow a conventional course.

Settlement Terms
Should an account not be settled within seven days, a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Further reminders will incur further charges as will referral to our debt collection agency.

Inability to Pay
Clients who are unable to settle their accounts as specified should discuss the matter as soon as possible with a member of the team. In exceptional circumstances (e.g. major surgical procedures) payment by instalments can be arranged subject to certain conditions.

Pet Health Insurance
We strongly recommend the principle of insuring pets against illness or accidents and details are available from any member of  the team. It is the client’s responsibility to settle the account and then claim the fees from the insurance company.

We hope that client’s never have reason to complain about the standards of service received from any of our surgeries. However, if there does appear to be cause for complaint, this should be put in writing to the Practice Manager.

Ownership of Records
Case records, including radiographs and similar documents, are the property of, and will be retained by, Parker and Crowther. Copies will be forwarded, on request, to another veterinary surgeon taking over the case.

Medicinal Products
Pets requiring long-term medication must be examined by one of our veterinary surgeons at regular intervals. Most of our anti-parasitic treatments are Prescription Only Medicines and can only be dispensed to pets that have been examined by one of our veterinary surgeons within the last 12 months; these examinations will incur a charge.

The Medicines Act requires that we use only veterinary licensed products. In the event of a veterinary licensed product being unavailable, we will use a product licensed for another species after carrying out a risk/benefit
analysis. You will be asked to sign an “off label” consent form.
We will provide a written prescription, free of charge, for a medicinal product subject to certain conditions

Emergency Cover
Our out of hours emergency cover is provided by Barn Lodge Veterinary Hospital in Ormskirk. An emergency fee will be payable, in addition to any treatment received. For further information and directions please ask at reception.

Home Visits
Home visits are available if booked in advance but it is usually in the best interests of your pet to be seen at the surgery. It is not usually possible to carry out home visits outside normal surgery hours.

Vaccination Reminders
Whilst we make every effort to send out reminders for vaccinations, it is your responsibility to ensure that they are kept up to date and that they meet the requirements of any boarding establishment used or country visited.